Supporting your computers,
supporting your business.
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Supporting your computers,
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Testimonials
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The IT Dept ChargesYou can choose to call us out on a one-off basis to fix an immediate problem, or you may wish to take out an On-Site Support Contract which offers a set number of on-site hours support per month. Clients with smaller systems may prefer the more cost-effective option of our Remote Support Contract. All prices shown are ex-VAT.
Ad-hoc chargesCall us out for just £25.00 for the first 15 minutes, plus £49.50 per hour thereafter. In that first 15 minutes we will diagnose the problem and, if we can't also fix it, we will determine how long and therefore how much it will take to repair.All work is covered by a "No-Fix, No-Fee" agreement, (excluding the "Call-Out" charge.). Contract ChargesFor On-Site Support Contracts we will provide a set number of hours support per month on your site, (minimum of only 2 hours per month). This proactive approach offers you the most efficient support and reduces the chances of sudden failure of your computer systems.As well as fixing your problems, we will continuously check, tweak and update your systems to ensure that the possibility of unexpected downtime is minimised. We charge per hour of support required, and we spend all of those hours on your site each month, or in remote support - as you wish. "Contracted Hours" cost just £39.60 per hour, with any additional non-contracted hours at only £49.50 per hour. (* See below for details of how to reduce these costs.) Our On-Site Support Contract offers many benefits, including:
Alternatively, we offer a Remote Support Contract solution. For a fixed monthly cost per PC we offer unlimited telephone and unlimited remote support to your organisation. (Remote support is limited to 15 minutes per remote call). If we can't fix the problem remotely we shall need to make a site visit. This would be charged at our Standard Hourly rate of £49.50 per hour, (the call-out charge does not apply.) This option is ideal for smaller businesses, with from 1 to 5 PCs. (If you have more PCs, or if you have a server, you are likely to find the On-Site Support Contract a better option.) Remote Support Contracts are charged per PC at the following rates:
Please contact us if you are interested in a Support Contract. Our Support Contracts are flexible, with no long-term agreements. There is a minimum contract term of just 3 months, and you may cancel the contract at any time, with only 1 months notice. * If you choose to move to a 3 month cancellation notice period for your On-Site Support Contract we shall reduce the prices charged. "Contracted Hours" would be charged at just £35.00 per hour, with any additional non-contracted hours at only £45.00 per hour. Most Contracted clients take advantage of this offer, often after a trial period. Apple Mac support is priced differently. Please contact us to discuss Apple Mac support. |
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